Manuals & documents
Request a current operation, installation or technical file for a known model, controller, electrical configuration, language and destination.
Open manuals & documents →Model-first assistance
Start here for Bropool manuals, installation planning, maintenance guidance, warranty questions and order-linked after-sales support. Provide the exact model, rating label, order reference, destination and issue so the request reaches the right document or service route.
Start with the exact model, order or quotation reference, destination and a clear description of the task. That information lets the team distinguish a document request from a site-planning question, and a new commercial project from an issue linked to supplied equipment. If you do not yet know the model, send a clear photograph of the complete product and its rating label so the identification step can begin.
Choose a route
Each route asks for a different set of information. Choosing the closest route keeps manuals, site questions and order-linked issues from being mixed together.
Request a current operation, installation or technical file for a known model, controller, electrical configuration, language and destination.
Open manuals & documents →Prepare access, base, clearances, electrical supply, ventilation, drainage and responsibilities before the product reaches the site.
Open installation planning →Report an issue tied to an order, supplied model and current condition, with photographs or video that show the problem clearly.
Open warranty & after-sales →Find the routine-care route for the product family, then confirm that the instruction matches the exact model and supplied components.
Open maintenance & care →Product identity
A wide product photograph helps Bropool separate sauna, cold-plunge and hot-tub families and recognize the visible layout. A close-up can then show the controller, fitting, heater, chiller, valve or other part connected with the question. Appearance alone may not identify electrical ratings or internal components, so include the rating label and written order reference whenever available.
Useful identification set: one full product photo, one rating-label photo, one close-up of the relevant component, and the order or quotation reference.
Describe the task
State what you expected, what happened, when it began and whether the condition is constant or intermittent. For an operating issue, include the controller display, any code shown, recent changes, ambient conditions and the last step completed before the issue appeared. For a physical issue, show both the surrounding area and a close detail so the location is unambiguous.
Do not alter wiring, bypass a protective device, dismantle a pressurized or heated system, or continue using equipment that appears unsafe while waiting for a reply. Isolate the product where it is safe to do so and involve a qualified local professional for urgent electrical, structural, water or combustion concerns.
What happens next
The sequence may change with the product and issue, but a complete first message reduces repeated questions and helps the correct person respond.
Bropool matches the model, order reference, destination and visible configuration. If these details conflict, the team asks for a label or wider photograph before giving model-specific guidance.
The request is routed as a manual, installation, maintenance, commercial or after-sales matter. This determines which records and people are needed for the next reply.
Missing information is requested in a short list. Send the new files under the same subject or reference so photographs, documents and decisions stay connected.
The team returns the relevant file, clarification or proposed next step. Any action remains tied to the identified model and the responsibilities stated in the order or quotation.
Keep requests distinct
A new sourcing project needs commercial and site inputs. An issue with delivered equipment needs order-linked identification and condition details. A general company question needs only enough context to reach the right team.
| Your situation | Best route | Include first |
|---|---|---|
| New product or OEM project | Request a Quote | Product family, destination, quantity, schedule, application and requested changes. |
| Question about supplied equipment | Product support or the relevant route above | Exact model, order reference, rating label, current condition and useful photographs. |
| Manual or technical file | Manuals & documents | Model, controller, electrical configuration, language, destination and intended task. |
| General business question | Contact Bropool | Company, contact details, country and a concise question. |
Common questions
Yes. Send the company name, approximate order date, destination, exact model if known, and clear photographs of the product and rating label. Bropool may need additional information before it can link the request to a supplied configuration.
A full product photograph can help identify the family, while a rating label and controller close-up narrow the version. The current file still needs to be matched to the model, electrical configuration, language and destination.
Keep issues for the same product and order in one thread, but number them and attach a separate image set for each. Use separate requests for unrelated products or sites so the identification details do not become mixed.
Availability and responsibility depend on the written order, destination and project arrangement. Use the installation or after-sales route to describe the site and required work; Bropool can then clarify the appropriate next step.
Stop use where it is safe to do so, keep people away from the affected area and contact an appropriately qualified local professional for urgent hazards. Send Bropool the exact model, condition and photographs after immediate safety needs are addressed.
Contact product support
Attach a complete product photo, rating label and relevant close-up. State the destination, current condition and whether you need a manual, installation clarification, maintenance guidance or after-sales review.
Project enquiry
Share the company, destination, product direction and decision you need Bropool to review. The team will use the selected page and your message as the starting context.